Privacy Policy & Data Processing Addendum

1. Overview & Commitment

Hintro is built with privacy-by-design principles. We collect only what is necessary to provide and improve the Service and do not sell personal data.

By using Hintro, you agree to the practices described in this Privacy Policy.

2. Definitions

• "Personal Data": Any information relating to an identified or identifiable individual.
• "Processing": Any operation performed on data (collection, storage, analysis, deletion).
• "Controller": The entity determining purposes of processing.
• "Processor": The entity processing data on behalf of a Controller.
• "User Content": Audio, transcripts, summaries, prompts, documents, or metadata generated via the Service.
• "Organization": A company using Hintro via an Organization Account.

3. Roles & Responsibilities

Individual Users

Hintro acts as a data controller for personal accounts.

Organization (B2B) Accounts

• The Organization is the data controller.
• Hintro acts as a data processor.
• This Privacy Policy includes a Data Processing Addendum (DPA) applicable to such use.

4. Information We Collect

4.1 Information You Provide

• Name
• Email address
• Account credentials
• Billing information (processed by payment providers)
• User Content you choose to provide

4.2 Audio & Meeting Data

With your explicit permission, we process:

• Live audio input
• Transcripts
• AI-generated summaries and insights

We do not activate microphones or capture audio without user initiation.

4.3 Automatically Collected Information

• IP address
• Device and OS information
• App version
• Usage metrics (language, timestamps, duration)
• Diagnostic and crash logs

This data is used for security, performance, and product improvement.

5. How We Use Your Data

We process data to:

• Provide and operate the Service
• Deliver AI-powered features
• Improve accuracy and performance
• Manage accounts and subscriptions
• Provide customer support
• Ensure security, fraud prevention, and compliance

We do not use data for advertising profiling.

6. AI & Third-Party Processing

6.1 AI Providers

Hintro uses third-party AI providers (e.g., OpenAI) to process:

• Text inputs
• Transcripts
• Contextual prompts

Only minimum necessary data is shared.

AI providers process data under contractual safeguards consistent with applicable data protection laws.

6.2 Third-Party Services

We rely on trusted vendors for:

• Cloud infrastructure
• Analytics
• Payments (Stripe, Razorpay)
• Error monitoring

Each provider is contractually bound to protect your data.

7. Cookies & Tracking Technologies

We use:

• Essential cookies
• Session identifiers
• Local storage

These are used to:

• Authenticate users
• Maintain sessions
• Improve performance

You may disable cookies via browser settings, but some features may not function correctly.

8. Data Retention

We retain personal data only as long as necessary:

• Active accounts: for service delivery
• Inactive accounts: typically up to 24 months
• Legal, accounting, or security obligations may require longer retention

Data is securely deleted or anonymized when no longer required.

9. Data Deletion & User Rights

You may:

• Request access to your data
• Request correction
• Request deletion
• Withdraw consent (where applicable)

Requests can be made at: contact@hintro.ai

We respond within reasonable timeframes required by law.

10. International Data Transfers

Hintro operates globally. Data may be processed outside your country.

Where required, we rely on:

• Contractual safeguards
• Standard contractual clauses
• Equivalent lawful transfer mechanisms

11. Security Measures

We use commercially reasonable safeguards including:

• Encryption in transit
• Access controls
• Role-based permissions
• Secure infrastructure providers

No system is 100% secure, but we continuously improve protections.

12. Children's Privacy

Hintro is not intended for users under 13 years of age. We do not knowingly collect data from children.

If such data is discovered, it is promptly deleted.

13. Legal Requests & Compliance

We may disclose data if required by:

• Law
• Regulation
• Court order

Where permitted, we notify affected users and limit disclosure to what is legally required.

14. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the Service or email.

Continued use of Hintro indicates acceptance of the updated policy.